Fidelity Group News, Press and Blogs
In the Media
Media, Press and Blogs
4 contact centre features to cut down your lost calls
Missing customer calls is never a good thing. It means losing business opportunities, losing customer loyalty, and losing …
How your phone system can help you meet your customer experience objectives
Fidelity Studio’s professional prompt recordings create truly useful IVR menus that help callers quickly reach the right person …
Businesses are NOT Protected by Energy Price Caps
Wholesale gas has peaked at over six-times the pre-2021 record and market analysts say there is no sign …
5 Energy ‘Need to Knows’ in the UK
The Ofgem price cap only applies for domestic rates, so businesses approaching the end of their tariff or …
EV Charge Points | Workplace Charging Scheme
The Workplace Charging Scheme (WCS) is a voucher-based scheme that provides eligible applicants with support towards the upfront …
PSTN and ISDN 2025 Switch Off
In 2025, the Public Switched Telephone Network (PSTN) is being switched off by BT Openreach, which means everyone, …
Top tips for improving cx with live chat
What is xaas? Anything/ everything as a service” (XaaS) describes a general category of services related to cloud …
Fidelity Group Reveals New Brand Identity – Empowering everything as a service (Xaas)
Fidelity Group, a leader in creating customer inspired technology and communication services since 2008, announced the launch of …
What Is XaaS? Everything (Anything) as a service.
What is xaas? Anything/ everything as a service” (XaaS) describes a general category of services related to cloud …
Top 3 reasons why we suggest you have a look at your business internet post lockdown
Businesses nationwide will need to ensure they have the infrastructure to handle the sudden spike in activity from …
Broadband, Fibre, Leased lines — What terminology should you be using?
Ever since the days of dial-up internet ended, it’s fair to say that ‘broadband’ has become the preferred …
A comparison of hosted telephone systems: Horizon and Teams
Hosted telephone systems are great for businesses and organisations with the infrastructure to support them. …
ISDN Switch-off – What you need to know
ISDN is now considered an outdated legacy system. …
How unified communications can benefit SMEs
Unified communications — it’s a term thrown around a lot nowadays. …
Why telecommunications will determine start-up success in 2021
Starting a new enterprise is difficult at the best of times. …
Should COVID change the way businesses think about energy?
Business energy usage has changed. …
What is the best telephony system for remote working?
Whenever we think about remote working, it’s common to think only about using VoIP (Voice-over-Internet Protocol) via a …
Seven benefits of Microsoft Office
Microsoft Office has become a leading platform to drive productivity at home and in the workplace. …
The fast-growing electric vehicles sector leads to a spike in demand for experts.
OFGEM figures have stated that demand for electric cars is set to rise by 24% within the next …
