About Fidelity Group Ltd - Gamma Platinum Partner UK

About Us

About Us

We're trusted providers, implementing unified, reliable and agile solutions

We believe in the importance of working closely with our customers to jointly design solutions that will last.
Our fully comprehensive, 24/7/365, support service provides peace of mind that businesses can rely on.

What Our Customers Say

Richard Davies

Great Service

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

lily

I was helped this morning to connect my Wi-Fi

I was helped this morning to connect my wifi to my business pc and change the name. Incredibly helpful and super fast service. was achieved in minutes!!

Michelle Marks

Spoke to a lovely guy that helped me

Spoke to a lovely guy that helped me step by step to reprogram my router.

Antony Turner

Quick Response when needed.

We received a very fast response and fault fixed on our business line when required, thank you Shailan and for the follow-up calls afterwards.

Simon Payne

Amazing service from Carl and Dan

Amazing service from Carl and Dan. Having an email address and chain to update as well as a phone number resulted in a seamless flow of information to get the problem resolved.

Matthew Finn

Very happy customer

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Chris Hodgkiss

Thank you for the great service that you provide

If you are looking for a telecoms company, then look no further. I can assure you will be in safe hands. These guys really know their stuff. As a partner, they are in a position of trust. I don't just refer any old Tom, Dick and Harry to my clients. I refer to the professionals.

Mark

Fast friendly service

Fast friendly service. Customer service was great and helpful, the install team was friendly helpful also tidy and cleaned up after them. Answered all questions and checked I was happy before they did anything.

Charlie McMann

Cheaper than mainstream ISP’s with better customer service.

very professional customer service, quick and easy support, brilliant fitting team, and very polite, professional and clean. Getting the speeds I expect. Couldn't be happier

Neeta Patel

Helpful advice and resolution of issue

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy

Mike Hawkes

Great company

Great company, helpful and always available when required.

Kevin Dowling

Fidelity are an excellent telecoms

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

Jag

Great communication and support

Absolutely outstanding service and support received from Carl throughout a very tough month. We had an extremely challenging month with no phone and Internet service. However, I had a lot of help and support with all the issues that were caused by something out of both our control. We have been customers for many years and have never had any problems. We would most definitely recommend Fidelity Group to anyone.

Julia Connelly

Help with connection of new hub.

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn't their hub I was using anymore. He has been very calm throughout.

Rob B

Carl is a valuable member of the Fidelity Company

In dealing with Carl at Fidelity I found him most helpful through what was a complex technical issue. Carl demonstrated a very high level of technical expertise and experience while also maintaining calm and gave clear guidance at all times until all was resolved. Carl is a fantastic and valuable member of the Fidelity team! Thank you so much.

Mac McGlone

Downtime on my cloud telephone line

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

Multicultural Richmond

Carl has been absolutely wonderful

Carl has been absolutely wonderful in helping us sort our new router and wifi set up. Carl has been very patient with me and very supportive. Thank you, Carl.

We're trusted providers, implementing unified, reliable and agile solutions

We believe in the importance of working closely with our customers to jointly design solutions that will last.
Our fully comprehensive, 24/7/365, support service provides peace of mind that businesses can rely on.

Our Mantra.

Communicators

Our knowledge and skills provide insight and understanding to address and advise on the optimum solutions for your business.

Connectors

Our vendor relationships allow us to package the best connectivity products and services to significantly improve your business communications.

Creators

We will carry out an in-depth analysis of all communications strategies and design solutions tailored for you and your customers

Our Mantra.

Communicators

Our knowledge and skills provide insight and understanding to address and advise on the optimum solutions for your business.

Connectors

Our vendor relationships allow us to package the best connectivity products and services to significantly improve your business communications.

Creators

We will carry out an in-depth analysis of all communications strategies and design solutions tailored for you and your customers

Awards

CDSA-winner Tech-Track-100 Tech-Track-100 CDSA-Service
CDSA-Service CDSA-Service CDSA-Service CDSA-Service
CNA-Billing CNA-Billing apprenticship-scheme CDSA-Service

Awards

CDSA-winner Tech-Track-100 Tech-Track-100 CDSA-Service
CDSA-Service CDSA-Service CDSA-Service CDSA-Service
CNA-Billing CNA-Billing apprenticship-scheme CDSA-Service