Professional Call Handling, On Hold Messaging and IVR
Fidelity Studio enables you to create professional welcome greetings, on-hold messaging, auto-attendant, IVR, and call menu recordings.
Which can all be mixed with licence-free music and be ready to play to queuing and holding callers to your business.
Fidelity Studio is Easy to Use,
Self Managed, and Highly Effective
• Unlimited bespoke recordings from the very latest AI characters
• 10,000+ professionally scripted and pre-recorded messages to use or tailor to your requirements
• 50+ languages and dialects from 350+ professional voice artists
• Vast library of licence free music
Already a Fidelity Studio user?
Then click below to access and manage your account.
Improve caller experience, simplify call management, increase customer satisfaction, add to your opportunity to market and upsell, with Fidelity Studio
Fidelity Studio’s recordings create truly useful IVR menus that help callers quickly reach the right person to resolve their query.
What’s more, informative in-queue messages help direct callers to other communication channels, better suited to their reason for calling, helping reduce caller frustration, and taking the pressure off when you’re receiving more calls than normal.
Additionally, once a caller is waiting in queue, they are an audience for promotions and marketing messages. Playing marketing messages to waiting callers keeps them updated with all your promotions, and helps them engage with you products and services.
Benefits of Fidelity Studio
Improved Caller Experience
Market and Upsell
Simplify Call Management
Increase Customer Satisfaction
More Repeat Customers
Fidelity Studio: Our team is here to help improve your callers experience
Fidelity Studio: Frequently Asked Questions
If my company owns or licences a music track they want to use, is it possible to use the track?
If my company has a PRS/PPL music track, can I use any track?
How often are music playlists updated?
Can I use recordings ordered on this site for use other than telephone audio?
What is the SLA on new message recordings?
What about Bi-lingual recordings like Welsh/English?
If you have any other questions or need further clarification, feel free to reach out to Fidelity Group for more information.