Case Studies and Testimonials - Fidelity Group Limited

Case Studies and Testimonials

Case Studies and Testimonials

What Our Customers Say

Richard Davies

Great Service

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

lily

I was helped this morning to connect my Wi-Fi

I was helped this morning to connect my wifi to my business pc and change the name. Incredibly helpful and super fast service. was achieved in minutes!!

Michelle Marks

Spoke to a lovely guy that helped me

Spoke to a lovely guy that helped me step by step to reprogram my router.

Antony Turner

Quick Response when needed.

We received a very fast response and fault fixed on our business line when required, thank you Shailan and for the follow-up calls afterwards.

Simon Payne

Amazing service from Carl and Dan

Amazing service from Carl and Dan. Having an email address and chain to update as well as a phone number resulted in a seamless flow of information to get the problem resolved.

Matthew Finn

Very happy customer

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Chris Hodgkiss

Thank you for the great service that you provide

If you are looking for a telecoms company, then look no further. I can assure you will be in safe hands. These guys really know their stuff. As a partner, they are in a position of trust. I don't just refer any old Tom, Dick and Harry to my clients. I refer to the professionals.

Mark

Fast friendly service

Fast friendly service. Customer service was great and helpful, the install team was friendly helpful also tidy and cleaned up after them. Answered all questions and checked I was happy before they did anything.

Charlie McMann

Cheaper than mainstream ISP’s with better customer service.

very professional customer service, quick and easy support, brilliant fitting team, and very polite, professional and clean. Getting the speeds I expect. Couldn't be happier

Neeta Patel

Helpful advice and resolution of issue

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy

Mike Hawkes

Great company

Great company, helpful and always available when required.

Kevin Dowling

Fidelity are an excellent telecoms

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

Jag

Great communication and support

Absolutely outstanding service and support received from Carl throughout a very tough month. We had an extremely challenging month with no phone and Internet service. However, I had a lot of help and support with all the issues that were caused by something out of both our control. We have been customers for many years and have never had any problems. We would most definitely recommend Fidelity Group to anyone.

Julia Connelly

Help with connection of new hub.

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn't their hub I was using anymore. He has been very calm throughout.

Rob B

Carl is a valuable member of the Fidelity Company

In dealing with Carl at Fidelity I found him most helpful through what was a complex technical issue. Carl demonstrated a very high level of technical expertise and experience while also maintaining calm and gave clear guidance at all times until all was resolved. Carl is a fantastic and valuable member of the Fidelity team! Thank you so much.

Mac McGlone

Downtime on my cloud telephone line

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

Multicultural Richmond

Carl has been absolutely wonderful

Carl has been absolutely wonderful in helping us sort our new router and wifi set up. Carl has been very patient with me and very supportive. Thank you, Carl.

Testimonial
Leander
Leander Club is about world-class performance on and off the water and we have worked in partnership with Fidelity for a number of years as they provide a one-stop-shop to meet all our communications demands. We get the level of responsive and efficient support we need to stay ahead in this highly competitive world.
leander.co.uk
Leander Club is about world-class performance on and off the water and we have worked in partnership with Fidelity for a number of years as they provide a one-stop-shop to meet all our communications demands. We get the level of responsive and efficient support we need to stay ahead in this highly competitive world.
leander.co.uk
Testimonial
Swedish Chamber of Commerce
The Swedish Chamber of Commerce for the UK, together with the National Property Board of Sweden, have used Fidelity for cabling work during refurbishment of Sweden House in London. We are very satisfied with the completion of the project. Fidelity also act as the official telephony support for the Chamber and is a Member of the SCC network.
scc.org.uk
Testimonial
New Staff
I was impressed by how Fidelity understood our business needs and the excellent service they provided. Fidelity delivered and installed the system as promised without any problems and very little down time. Since it has been installed, all queries have been dealt with quickly and efficiently, and the phone system is exactly what we needed. It is easy to use, saves us money, and works perfectly. I have no hesitation in recommending the Fidelity Group.
newstaffemployment.co.uk
Testimonial
Invictus Communications
As a small business looking to partner with the right provider for great revenue growth opportunities, one of the appeals of the Fidelity Group offering was the capability of their billing platform and partner portal, Anvil. As a small business, it’s a costly process to set up all the appropriate systems for billing large customers, monitoring orders, installations, issues and customer history. Anvil does all of this for our business, and we have exceptional support from account managers, provisioning and support teams at Fidelity. Fidelity, not only provided comprehensive training on the platform, but regularly updates us with new features that help to improve our business growth and reduce risk by credit checking customers for us. The dashboard is very user-friendly and the deal calculators and product information and marketing material is very useful. We appreciate all that Fidelity provide for us to support our business through Anvil.
The Swedish Chamber of Commerce for the UK, together with the National Property Board of Sweden, have used Fidelity for cabling work during refurbishment of Sweden House in London. We are very satisfied with the completion of the project. Fidelity also act as the official telephony support for the Chamber and is a Member of the SCC network.
scc.org.uk
I was impressed by how Fidelity understood our business needs and the excellent service they provided. Fidelity delivered and installed the system as promised without any problems and very little down time. Since it has been installed, all queries have been dealt with quickly and efficiently, and the phone system is exactly what we needed. It is easy to use, saves us money, and works perfectly. I have no hesitation in recommending the Fidelity Group.
newstaffemployment.co.uk
As a small business looking to partner with the right provider for great revenue growth opportunities, one of the appeals of the Fidelity Group offering was the capability of their billing platform and partner portal, Anvil. As a small business, it’s a costly process to set up all the appropriate systems for billing large customers, monitoring orders, installations, issues and customer history. Anvil does all of this for our business, and we have exceptional support from account managers, provisioning and support teams at Fidelity. Fidelity, not only provided comprehensive training on the platform, but regularly updates us with new features that help to improve our business growth and reduce risk by credit checking customers for us. The dashboard is very user-friendly and the deal calculators and product information and marketing material is very useful. We appreciate all that Fidelity provide for us to support our business through Anvil.