Case Studies and Testimonials
Case Studies and Testimonials
What Our Customers Say
We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.
I was helped this morning to connect my Wi-Fi
I was helped this morning to connect my wifi to my business pc and change the name. Incredibly helpful and super fast service. was achieved in minutes!!
Spoke to a lovely guy that helped me
Spoke to a lovely guy that helped me step by step to reprogram my router.
Quick Response when needed.
We received a very fast response and fault fixed on our business line when required, thank you Shailan and for the follow-up calls afterwards.
Amazing service from Carl and Dan
Amazing service from Carl and Dan. Having an email address and chain to update as well as a phone number resulted in a seamless flow of information to get the problem resolved.
Very happy customer
Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.
Thank you for the great service that you provide
If you are looking for a telecoms company, then look no further. I can assure you will be in safe hands. These guys really know their stuff. As a partner, they are in a position of trust. I don't just refer any old Tom, Dick and Harry to my clients. I refer to the professionals.
Fast friendly service
Fast friendly service. Customer service was great and helpful, the install team was friendly helpful also tidy and cleaned up after them. Answered all questions and checked I was happy before they did anything.
Cheaper than mainstream ISP’s with better customer service.
very professional customer service, quick and easy support, brilliant fitting team, and very polite, professional and clean. Getting the speeds I expect. Couldn't be happier
Helpful advice and resolution of issue
Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy
Great company, helpful and always available when required.
Fidelity are an excellent telecoms
Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.
Great communication and support
Absolutely outstanding service and support received from Carl throughout a very tough month. We had an extremely challenging month with no phone and Internet service. However, I had a lot of help and support with all the issues that were caused by something out of both our control. We have been customers for many years and have never had any problems. We would most definitely recommend Fidelity Group to anyone.
Help with connection of new hub.
I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn't their hub I was using anymore. He has been very calm throughout.
Carl is a valuable member of the Fidelity Company
In dealing with Carl at Fidelity I found him most helpful through what was a complex technical issue. Carl demonstrated a very high level of technical expertise and experience while also maintaining calm and gave clear guidance at all times until all was resolved. Carl is a fantastic and valuable member of the Fidelity team! Thank you so much.
Downtime on my cloud telephone line
I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.
Carl has been absolutely wonderful
Carl has been absolutely wonderful in helping us sort our new router and wifi set up. Carl has been very patient with me and very supportive. Thank you, Carl.
Swedish Chamber of Commerce