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Hosted Telephony | Cloud Phone Systems | VoIP | Fidelity Group UK

Maximize Customer satisfaction with Voice
solutions customized for your business.

Cloud Telephony Systems For Business

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Unlock Unparalleled Telephone Solutions for Your Business with Fidelity Group’s Unmatched Expertise and Support.

Your Trusted Provider of Telephony Solutions for Enhanced Customer Relations and Cost Reduction

Fully integrated unified communication solutions for your business.

Fidelity Group offers an extensive range of fixed and mobile telephony solutions that deliver scalability and exceptional functionality to meet the critical voice service needs of our customers. Enjoy effortless communication with clients, suppliers, and your internal team, all without the hassle and expense of setting up and maintaining a traditional phone system on your business premises.

Our unique strength lies in the strong relationships we maintain with top-tier service providers. This enables us to offer unparalleled expertise and support tailored to your specific business needs.

Our team of experts is fully committed to comprehending every aspect of your business. We work closely with you to deeply understand your communication challenges and goals. Armed with this insight, we harness our strong relationships with top tier service providers to create a customized telephony solution that precisely aligns with your business objectives.

But our dedication doesn’t stop there. We offer ongoing support and assistance to ensure that your telephone solutions continually evolve with your needs. Our team is always available to address concerns and provide guidance, allowing you to focus on your core business – growth.

Discover the transformative impact of Fidelity Group’s expertise and support on your business. Reach out to us today to explore how we can deliver the best and most cost-effective telephone solutions to drive your success.

Choose Fidelity Group as your trusted telephony provider. Contact us now to discuss how we can help your business not only survive but thrive.

Voice services for Business

Dialing a telephone in the office

Sip Trunking

Easily manage calls by routing them to the desired destinations, setting up call forwarding, implementing call queuing, and integrating with other communication systems.
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Shot of a group of businesspeople working in a call centre.

Horizon Cloud Contact Centre

Enhance customer interactions with the Horizon Contact solution, a Contact Centre built to optimize engagement for your unique business.
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Successful african business woman talking on phone in office

Horizon Business phone system

Optimize your business operations with an award winning cloud communications system that offers seamless control over your entire infrastructure.
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VOIP headset of customer support phone operator at workplace on desk.

Horizon Collaborate

Delivering crystal-clear voice calls over a high-speed broadband network, all at a competitive price point.
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Online conference of doctors

Microsoft Teams

Empower Microsoft Teams with voice capabilities using Direct Routing, backed by the UK's Top SIP Trunks providers.
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Business Voice Features

saas

SaaS

Combine phone services, line rental, call minutes, and more into a cloud-based package with a predictable monthly fee.
protection

Fraud Features

Safeguard your business with integrated fraud protection features that automatically block suspicious call activity.
money-saving

Cost Saving

Save up to 50% on your telephony costs by seamlessly transitioning from ISDN to SIP. Enjoy the same high-quality call experience without any compromises.
shield

Single SLA

Experience the advantage of a single, reliable SLA that provides complete visibility and control over your entire communication infrastructure including voice services.

Save on analogue and hosted telephony calls today

Testimonials

What our customers have to say

Frequently Asked Questions (FAQ)

What is required to enable the integration of Microsoft Teams with Horizon?
1. Office 365 Enterprise subscription: You need an Office 365 Enterprise subscription, specifically E1, E3, or E5. 2. Microsoft Phone system add-on: With E1 or E3 subscriptions, you need to have the Microsoft Phone system add-on. 3. Horizon subscription with Horizon for Microsoft Teams bolt-on: A Horizon subscription is required, along with the Horizon for Microsoft Teams bolt-on. 4. The Gamma Voice app: You need to have the Gamma Voice app installed.
Is a Horizon subscription necessary?
Yes, a Horizon subscription is a prerequisite for Horizon for Microsoft Teams.
What minutes bundle is available with Horizon for Microsoft Teams?
Horizon for Microsoft Teams offers a minutes bundle that includes 2000 minutes to UK geographic numbers per user, per month on a 30-day rolling term. Additionally, there are 2000 minutes to UK mobile numbers per user, per month on a 3 or 5-year term.
If I add the Horizon for Microsoft Teams bolt-on to an existing Horizon subscription, will it initiate a new contract?
No, adding the Horizon for Microsoft Teams bolt-on to an existing Horizon subscription will not initiate a new contract. This service is considered a bolt-on and will not impact your existing Horizon contract.
Can Horizon for Microsoft Teams be deployed internationally?
While the primary focus of Horizon for Microsoft Teams is UK-based businesses, it is possible to deploy it internationally with some important considerations. Calls between MS Teams users who are part of the same MS tenant will be on-net calls and free of charge. Calls from MS Teams users based outside of the UK to UK geographic or mobile numbers will use the available minutes bundles where applicable. Calls from MS Teams users based outside the UK calling local numbers in their respective countries will be charged as international calls.
How can phone access be retained in an emergency?
SIP trunking can be deployed to handle emergencies such as office closures due to flooding or other unforeseen circumstances. SIP trunking is disaster recovery/business continuity-ready, allowing you to quickly and easily reroute calls to an alternative location, ensuring you never miss a call.
What if there is an office relocation?
Hosted telephony offers several financial benefits, including: 1. No upfront spend on hardware or software: There is no need to invest in hardware or software upfront. 2. No costly PBX maintenance or upgrades: As the provider, Gamma is responsible for the hardware and software, including system upgrades. 3. Access to low-cost and free IP calling: Hosted telephony allows you to make low-cost or even free IP calls.
Does the quality suffer compared to fixed telephony?
By starting with a proper business network, implementing quality of service (QoS), and utilizing service level agreements (SLAs), the use of a cloud-based phone system like hosted telephony will not result in any noticeable difference in quality for your staff and customers compared to traditional fixed telephony.
What is hosted telephony?
Hosted telephony is a telephone system that resides in the cloud instead of being physically located in your office. Users can access the system through a standard IP handset or a softphone, which is a screen-based virtual phone with a headset. Calls are made and received over a broadband connection and are then routed to PSTN fixed and mobile devices.

If you have any other questions or need further clarification, feel free to reach out to Fidelity Group for more information.