Voice Over IP

VoIP for business

Maximise customer satisfaction with VoIP solutions
customised for your business.

What is VoIP?

VoIP (Voice over Internet Protocol) transmits voice calls over IP networks using an internet connection instead of traditional telephone lines. These systems convert analogue voice signals into digital data by compressing sound into smaller packets, which are then transmitted over an IP network to devices such as smartphones, computers, and tablets.

For businesses, VoIP allows call routing through a secure, internet-connected data centre, removing the need for physical hardware on-site. This internet-based solution is straightforward to install, with no initial connection fees, and offers easy maintenance and upgrades. Its flexibility ensures the system can expand with your business and provides robust call management features.

Cloud-hosted IP phone systems offer reliability that conventional phone systems often lack. For businesses that depend on call tracking, support for hybrid work environments, and detailed call analytics, adopting IP telephony is an excellent way to enhance operational efficiency and reliability.

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Frequently Asked Questions (FAQ)

What is the difference between Hosted VoIP and traditional phone systems?
Hosted VoIP uses the internet to transmit voice calls, while traditional phone systems rely on dedicated phone lines. Hosted VoIP offers cost savings, scalability, and advanced features that traditional systems may lack.
Can I keep my existing phone numbers when switching to Hosted VoIP?
In most cases, yes. Hosted VoIP providers offer number porting services, allowing you to transfer your existing phone numbers to the new system. Consult with your provider to understand the porting process.
Is Hosted VoIP reliable?
Yes, Hosted VoIP can be highly reliable. Reputable providers ensure high uptime and redundancy through their network infrastructure and data centers. However, it's important to choose a reliable provider and have a stable internet connection for optimal performance.
Can I use Hosted VoIP for international calls?
Yes, Hosted VoIP allows for international calling. Depending on your provider, international calling rates may vary. It's advisable to check with your provider for specific details and rates.
Can I use Hosted VoIP with my mobile devices?
Absolutely! Hosted VoIP offers flexibility and mobility, allowing you to make and receive calls using IP phones, softphones (software-based phone applications), or even mobile devices. This enables you to stay connected wherever you have an internet connection.
What happens if my internet connection goes down?
In the event of an internet outage, your Hosted VoIP service may be affected. However, many providers offer call forwarding options to redirect calls to alternative numbers, such as mobile phones or backup lines, ensuring uninterrupted communication.
Can Hosted VoIP integrate with other business applications?
Yes, Hosted VoIP can integrate with various business applications, such as customer relationship management (CRM) systems, email clients, and collaboration tools. This integration enhances productivity and streamlines communication within your organization.
Is Hosted VoIP suitable for businesses of all sizes?
Yes, Hosted VoIP is suitable for businesses of all sizes, from small startups to large enterprises. It offers scalability, cost savings, and advanced features that can benefit businesses regardless of their size.

If you have any other questions or need further clarification, feel free to reach out to Fidelity Group for more information.


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