Microsoft Teams | MS Teams Solutions | Fidelity Group UK

Make amazing things happen together at home, work, and school.

Microsoft Teams.

Microsoft Teams Calling.

Get the most out of Microsoft Teams.

Empower collaboration in your company with Teams—the app used by more than 270 million people at work, home, and school.

Revolutionize your communication on Microsoft Teams through the unrivalled expertise of the UK’s premier SIP provider. Elevate your business by seamlessly implementing secure and efficient voice and video collaboration within your Microsoft Teams ecosystem.
Benefit from our extensive two-decade track record in delivering cutting-edge cloud-centric communication solutions.
Tailor your approach to integrating PSTN calling by opting for Operator Connect, Direct Routing, or Horizon for Teams. Our versatile Direct Routing alternatives can be effortlessly managed, left unmanaged, or personalized to precisely match your preferences. Irrespective of your requirements, we possess the ideal resolution perfectly suited to your enterprise.
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Our team is waiting for your call to help your organisation to communicate better.

Stay connected and access shared content any time to learn, plan, and innovate—together.
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Elevate Your Workspace with Microsoft Teams Phone Integration

Why settle for communication alone when collaboration can be unified? Microsoft 365 offers a holistic experience, now extended to voice integration. Embrace the shift – access unified solutions, leaving behind the maze of applications.

Gain Expert Insights: Download Our Whitepaper to Complete Your Journey Towards a Cutting-Edge Work Environment.

Operator Connect for Microsoft Teams

Operator Connect makes it easy for businesses to add calling capabilities to Microsoft Teams quickly.

If your organization values reliability and strength, supported by Microsoft’s top-notch Operational Excellence program, Operator Connect is the way to go.

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Direct Routing for Microsoft Teams

Optimize your Microsoft Teams experience with Direct Routing – the ultimate voice-enabling solution for organizations. Take control of deployment and access free calls, advanced call management, and top-tier infrastructure, amplifying your Microsoft Teams environment’s value.

Microsoft Teams Managed Services

With CloudUCX™, your business can effortlessly harness the power of Microsoft Teams to effortlessly handle external calls, waving goodbye to those complex Microsoft Calling Plan licenses and the labyrinth of in-house equipment.

By opting for CloudUCX™ as your voice solution, you’re not only unlocking cost savings but also unlocking a treasure trove of exciting features. And the best part? No headaches involved in setting up an entirely new system. We’re by your side at every step, from seamless migration to dedicated fully managed support. Embrace CloudUCX™ today and unlock the full potential of Microsoft Teams like never before!

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Horizon for Microsoft Teams

A business-grade Cloud PBX Solution for Microsoft users.

Elevate Your Communication with Horizon Cloud PBX As the business world continues to evolve, the traditional PBX is giving way to more flexible hosted solutions that capitalize on the advantages of cloud-based telephony.

Horizon Cloud PBX presents a holistic business phone system, offering a hosted communication service that empowers enterprises with comprehensive fixed and mobile telephony features. Accessible through an intuitive web portal, this solution puts you in full control of your telephony environment, allowing for precise customization and management. Experience a new dimension of communication prowess with Horizon Cloud PBX, transforming the way you connect and collaborate.

Frequently Asked Questions (FAQ)

What is Microsoft Teams and how does it work for collaboration?
Microsoft Teams is a unified communication and collaboration platform that brings together chat, video conferencing, file sharing, and app integration into a single workspace. It works by allowing users to create teams and channels for specific projects or topics. Within these channels, team members can communicate through chat, share files, collaborate on documents in real time, and integrate third-party apps for enhanced productivity. This centralized hub fosters efficient collaboration, whether teams are working remotely or in the same location.
What are the key features of Microsoft Teams that enhance remote work?
Microsoft Teams offers various features that make remote work seamless. These include real-time chat for quick communication, video conferencing for face-to-face interactions, file sharing and collaboration within channels, integration with Microsoft 365 apps, virtual whiteboarding, and the ability to access Teams from various devices. These features empower remote teams to stay connected, collaborate effectively, and maintain productivity despite geographical barriers.
How can I integrate third-party apps and services into Microsoft Teams?
Integrating third-party apps into Microsoft Teams is simple. You can visit the Teams App Store, browse available apps, and add them to your workspace. These apps can range from project management tools to productivity apps and more. Once integrated, you can use these apps directly within Teams to streamline workflows and access essential tools without leaving the platform.
What are the security measures in place to protect data shared on Microsoft Teams?
Microsoft Teams prioritizes data security through various measures. It employs encryption for data in transit and at rest, complies with industry regulations (such as GDPR and HIPAA), offers multi-factor authentication for user access, and enables administrators to set permissions and access controls. Teams also provides secure private channels for sensitive conversations and information barriers to control data sharing within the organization.
Can you explain the process of setting up a video conference in Microsoft Teams?
To set up a video conference in Microsoft Teams, you can either schedule a meeting or start an instant meeting. In the Teams app, click on the "Calendar" tab to schedule a meeting, add participants, set the date and time, and configure meeting options. For an instant meeting, click the camera icon in a chat, invite participants, and start the meeting. During the meeting, participants can join via video and discuss in real time.
What is the difference between Microsoft Teams and other communication tools like Skype?
While Skype primarily focused on video and voice communication, Microsoft Teams is a comprehensive collaboration platform. Teams integrates chat, video conferencing, file sharing, app integration, and project management features into one interface. It provides a unified environment where teams can communicate and collaborate seamlessly, making it more suitable for modern teamwork and remote collaboration.
How does Microsoft Teams facilitate document sharing and real-time collaboration?
Microsoft Teams simplifies document sharing and collaboration. Users can upload files directly into chat or channels, making them accessible to team members. With real-time co-authoring through Microsoft 365 apps like Word, Excel, and PowerPoint, multiple users can work on the same document simultaneously. This eliminates version control issues and enhances productivity by allowing instant feedback and changes.
What are the options for customization and branding within Microsoft Teams for businesses?
Businesses can customize Microsoft Teams to reflect their brand identity. You can add your organization's logo, select custom theme colors, and even apply branded backgrounds. This personalization fosters a sense of familiarity for team members and aligns the platform with your company's visual identity.
What is the guest access feature in Microsoft Teams and how can it be managed?
Guest access in Microsoft Teams enables you to invite external collaborators, such as clients or partners, to participate in channels, chats, and meetings. As an administrator, you can control their access and permissions to ensure data security. You can manage guest access settings at both the organization and individual team levels to determine what guests can and cannot do within Teams.
How does Microsoft Teams ensure compliance with industry regulations and data privacy standards?
Microsoft Teams adheres to various industry regulations and data privacy standards through features like encryption, compliance certifications (such as ISO 27001 and SOC 2), and advanced security controls. Teams also provides data loss prevention (DLP) policies, eDiscovery, and audit logs to assist organizations in meeting their compliance obligations. This helps protect sensitive data and maintain regulatory compliance within the platform.

If you have any other questions or need further clarification, feel free to reach out to Fidelity Group for more information.

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