Microsoft Teams

Enhance Microsoft Teams with Operator Connect: your ultimate calling solution

Unlock the full potential of Microsoft Teams with Operator Connect, a comprehensive solution for PSTN calling and advanced call control features. Designed to seamlessly integrate with Microsoft Teams, Operator Connect provides robust VoIP connectivity through Gamma’s extensive network, enabling both inbound and outbound telephony to national and international destinations.

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Seamless integration and superior quality with Microsoft Azure peering service

Operator Connect ensures direct traffic flows and exceptional quality of service between Microsoft and Gamma via the Microsoft Azure peering service. This advance integration guarantees high-quality voice services and reliable connectivity.

With the Teams admin centre as your management interface, provisioning and managing related numbers is straightforward. Control and customise your telephony experience directly within Microsoft Teams, enhancing user experience and administrative efficiency.

Why choose Operator Connect for Microsoft Teams?

VoIP connectivity
Reliable inbound and outbound calling through Gamma's network.
Quality of service
Enhance call quality via Microsoft Azure peering service.
Easy management
Manage numbers and call settings through Teams admin centre.
Flexible integration
Ideal for Microsoft 365 customers leveraging their preferred voice carrier.
Cloud Auto Attendant
Create a bespoke menu, enabling both internal and external callers to navigate and connect with business users or departments more efficiently.
Cloud Call Queues
Call queue management during busy periods for your business. You can configure greetings, music on hold, and search for the next available call agent to handle incoming calls efficiently.
Make and Receive Video Calls
Users can easily make face-to-face video calls using their computer’s camera, speakers and microphone.
Music On Hold
Enhance caller experience with customisable music on hold during wait times.
Call Park and Retrieve
Place calls on hold and pick them up from any device with the Teams App, providing flexibility and mobility.
Call Transfer
Enables users to transfer calls internally or externally, allowing for smooth communication handoffs. It also facilitates call transfers between devices for seamless mobility.
Group Pick Up
Enables users to share incoming calls with colleagues, ensuring that calls can be answered by others when the user is unavailable.
Caller ID
Displays detailed caller information from your business directory for internal and external calls.
Integrated Dial Pad / Search by Name
Includes a range of features such as call forwarding, voicemail, and call transfer, which can help businesses manage their calls more efficiently.
Integration with Outlook
Schedule and join Teams calls directly from your Outlook calendar. Seamlessly transition from email conversations to voice or video calls with a single click, enhancing productivity and efficiency.
Receive and access voicemail messages directly within the Teams application. Listen to and manage voicemail messages conveniently, even when you’re away from your desk.

Go further with Teams call recording

Call recording for Microsoft Teams phone systems enables businesses to capture every conversation within and outside the organisation, enhancing communication and collaboration. This add-on stores all audio, video, and screen sharing effortlessly, meeting compliance and legal requirements. Ideal for training, quality assurance, and dispute resolution, Teams call recording ensures critical information is accurately documented and accessible to authorised users. With advanced features that surpass basic recording capabilities, call recording improves decision-making and transparency. Enhance your Microsoft Teams experience with our call recording solution and ensure every conversation is accurately captured and easily reviewed.

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Frequently Asked Questions (FAQ)

What is Microsoft Teams and how does it work for collaboration?
Microsoft Teams is a unified communication and collaboration platform that brings together chat, video conferencing, file sharing, and app integration into a single workspace. It works by allowing users to create teams and channels for specific projects or topics. Within these channels, team members can communicate through chat, share files, collaborate on documents in real time, and integrate third-party apps for enhanced productivity. This centralized hub fosters efficient collaboration, whether teams are working remotely or in the same location.
What are the key features of Microsoft Teams that enhance remote work?
Microsoft Teams offers various features that make remote work seamless. These include real-time chat for quick communication, video conferencing for face-to-face interactions, file sharing and collaboration within channels, integration with Microsoft 365 apps, virtual whiteboarding, and the ability to access Teams from various devices. These features empower remote teams to stay connected, collaborate effectively, and maintain productivity despite geographical barriers.
How can I integrate third-party apps and services into Microsoft Teams?
Integrating third-party apps into Microsoft Teams is simple. You can visit the Teams App Store, browse available apps, and add them to your workspace. These apps can range from project management tools to productivity apps and more. Once integrated, you can use these apps directly within Teams to streamline workflows and access essential tools without leaving the platform.
What are the security measures in place to protect data shared on Microsoft Teams?
Microsoft Teams prioritizes data security through various measures. It employs encryption for data in transit and at rest, complies with industry regulations (such as GDPR and HIPAA), offers multi-factor authentication for user access, and enables administrators to set permissions and access controls. Teams also provides secure private channels for sensitive conversations and information barriers to control data sharing within the organization.
Can you explain the process of setting up a video conference in Microsoft Teams?
To set up a video conference in Microsoft Teams, you can either schedule a meeting or start an instant meeting. In the Teams app, click on the "Calendar" tab to schedule a meeting, add participants, set the date and time, and configure meeting options. For an instant meeting, click the camera icon in a chat, invite participants, and start the meeting. During the meeting, participants can join via video and discuss in real time.
What is the difference between Microsoft Teams and other communication tools like Skype?
While Skype primarily focused on video and voice communication, Microsoft Teams is a comprehensive collaboration platform. Teams integrates chat, video conferencing, file sharing, app integration, and project management features into one interface. It provides a unified environment where teams can communicate and collaborate seamlessly, making it more suitable for modern teamwork and remote collaboration.
How does Microsoft Teams facilitate document sharing and real-time collaboration?
Microsoft Teams simplifies document sharing and collaboration. Users can upload files directly into chat or channels, making them accessible to team members. With real-time co-authoring through Microsoft 365 apps like Word, Excel, and PowerPoint, multiple users can work on the same document simultaneously. This eliminates version control issues and enhances productivity by allowing instant feedback and changes.
What are the options for customization and branding within Microsoft Teams for businesses?
Businesses can customize Microsoft Teams to reflect their brand identity. You can add your organization's logo, select custom theme colors, and even apply branded backgrounds. This personalization fosters a sense of familiarity for team members and aligns the platform with your company's visual identity.
What is the guest access feature in Microsoft Teams and how can it be managed?
Guest access in Microsoft Teams enables you to invite external collaborators, such as clients or partners, to participate in channels, chats, and meetings. As an administrator, you can control their access and permissions to ensure data security. You can manage guest access settings at both the organization and individual team levels to determine what guests can and cannot do within Teams.
How does Microsoft Teams ensure compliance with industry regulations and data privacy standards?
Microsoft Teams adheres to various industry regulations and data privacy standards through features like encryption, compliance certifications (such as ISO 27001 and SOC 2), and advanced security controls. Teams also provides data loss prevention (DLP) policies, eDiscovery, and audit logs to assist organizations in meeting their compliance obligations. This helps protect sensitive data and maintain regulatory compliance within the platform.

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