Voice Over IP Stoke-on-Trent | Business VoIP Services | Fidelity Group UK

Unleash the Potential of Cloud Telephony: Discover the Infinite Possibilities of VoIP Innovation

Revolutionize Communication for Modern Enterprises in Stoke-on-Trent with Cloud Telephony

Say hello to state-of-the-art, more reliable hosted telephony solutions in the Stoke-on-Trent-area.

A seamless solution to unleash the power of cloud business communications.

VoIP technology converts your voice into a digital signal.

Work securely, productively, and efficiently from anywhere while building stronger customer relationships.

In the dynamic realm of contemporary business, effective communication stands as a linchpin in determining the triumph of modern enterprises in Stoke-on-Trent. With the emergence of Cloud Telephony, a groundbreaking advancement in Voice over Internet Protocol (VoIP), organizations have undergone a transformative shift in the way they connect and cooperate.

Hosted VoIP Solutions: Elevating Stoke-on-Trent’s Business Landscape

The era of embracing the benefits of a robust hosted telephony system no longer requires extravagant expenditures. Within Fidelity Group, we offer meticulously tailored Hosted VoIP solutions that precisely cater to the diverse requisites of contemporary Stoke-on-Trent businesses, regardless of their scale.

Seamless Connectivity through VoIP Mobile in Stoke-on-Trent

For enterprises in pursuit of incessant team connectivity, our bespoke Mobile VoIP solution emerges as the ultimate preference. Through an intuitive mobile application, team members can effortlessly initiate and receive calls using their designated business number. Moreover, they gain access to voicemail and relish convenient functionalities such as call recording and routing.

Customized VoIP Solutions for Expansive Stoke-on-Trent Enterprises

Our Managed VoIP systems provide entirely adaptable hosted telephone solutions, impeccably customized to address the distinctive demands of larger enterprises in Stoke-on-Trent. Our team of adept professionals collaborates closely with you to conceive and implement a communication strategy harmonizing seamlessly with your needs, proficiently overseeing installation and ensuring consistent maintenance.

Innovative Features Enhancing Communication

Fidelity Group’s VoIP services showcase an extensive array of features meticulously designed to elevate communication and collaboration within your organization. Beyond fundamental call management functionalities encompassing forwarding, recording, and routing, our systems transcend expectations by offering advanced attributes like video conferencing, instant messaging, and presence indicators.

Efficient Communication Management via User-Friendly Web Portal

Attain full command of your telephony services through our user-friendly web portal, expertly centralizing all communication protocols. Effortlessly administer call settings, review call logs, access voicemail, and more, all consolidated within a singular, accessible interface. The portal streamlines tasks such as user addition/removal, establishing call groups, and effecting configuration adjustments, ensuring your telephone system impeccably aligns with your distinct prerequisites.

Fidelity Group: Crafting Tailored Telecommunications Solutions in Stoke-on-Trent

At Fidelity Group, we adroitly address the unique requisites of our discerning clientele by offering meticulously tailored telecommunications solutions in Stoke-on-Trent. Our team of adept experts collaborates closely with you to pinpoint the optimal VoIP solution at a competitive value, ensuring your communication needs find seamless fulfillment.

Embark on a Communication Revolution

Elevate your business communication experience and immerse in crystal-clear VoIP calls—forge a partnership with a dependable VoIP Service provider today. Embark on a communication revolution and unleash the true prowess of cloud telephony for your Stoke-on-Trent-based enterprise. Embrace the future of communication through Fidelity Group’s pioneering VoIP solutions.

Hosted telephony supplier logo_Fidelity Group

Our team is waiting for your call to help your organisation to communicate better.

Frequently Asked Questions (FAQ)

What is the difference between Hosted VoIP and traditional phone systems?
Hosted VoIP uses the internet to transmit voice calls, while traditional phone systems rely on dedicated phone lines. Hosted VoIP offers cost savings, scalability, and advanced features that traditional systems may lack.
Can I keep my existing phone numbers when switching to Hosted VoIP?
In most cases, yes. Hosted VoIP providers offer number porting services, allowing you to transfer your existing phone numbers to the new system. Consult with your provider to understand the porting process.
Is Hosted VoIP reliable?
Yes, Hosted VoIP can be highly reliable. Reputable providers ensure high uptime and redundancy through their network infrastructure and data centers. However, it's important to choose a reliable provider and have a stable internet connection for optimal performance.
Can I use Hosted VoIP for international calls?
Yes, Hosted VoIP allows for international calling. Depending on your provider, international calling rates may vary. It's advisable to check with your provider for specific details and rates.
Can I use Hosted VoIP with my mobile devices?
Absolutely! Hosted VoIP offers flexibility and mobility, allowing you to make and receive calls using IP phones, softphones (software-based phone applications), or even mobile devices. This enables you to stay connected wherever you have an internet connection.
What happens if my internet connection goes down?
In the event of an internet outage, your Hosted VoIP service may be affected. However, many providers offer call forwarding options to redirect calls to alternative numbers, such as mobile phones or backup lines, ensuring uninterrupted communication.
Can Hosted VoIP integrate with other business applications?
Yes, Hosted VoIP can integrate with various business applications, such as customer relationship management (CRM) systems, email clients, and collaboration tools. This integration enhances productivity and streamlines communication within your organization.
Is Hosted VoIP suitable for businesses of all sizes?
Yes, Hosted VoIP is suitable for businesses of all sizes, from small startups to large enterprises. It offers scalability, cost savings, and advanced features that can benefit businesses regardless of their size.

If you have any other questions or need further clarification, feel free to reach out to Fidelity Group for more information.

available with a comprehensive range of features.

Bringing voice to Microsoft Teams with one simple application.

Horizon for Microsoft Teams enables your business to use Microsoft’s Teams application as a Horizon endpoint to make and receive telephone calls using our Direct Routing capability.

This allows you to use your existing Microsoft infrastructure with Horizon to support complex business voice requirements, all provisioned within a simple application.

What do I need?
For an organisation to enable Horizon for Microsoft Teams, the following components are required:

  • Office 365 Enterprise subscription (E1, E3 or E5)
  • Microsoft Phone System add-on (with E1, E3)
  • A Horizon subscription with the Horizon for Microsoft Teams bolt-on
  • An internet connection
Microsoft Teams VoIP solution_Fidelity Group

Bring the power of Horizon to your Windows desktop, laptop, Android or iOS device and access a range of features to ensure your colleagues and customers are always in contact.

The Horizon Desktop Client lets you connect your office phone to your preferred business devices, such as a laptop or PC. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with Horizon and use existing devices; you can reduce the cost of entry to a hosted solution and minimise telephony costs incurred whilst on the move or in different locations.

New features such as Presence and Instant Messaging add to the core Horizon services, provide an informed way of communicating with your colleagues, and give you a new route to gain immediate responses when it might not be convenient to speak on the telephone.

  • Make an IP-hosted PBX service more cost-effective by using the desktop client as a softphone and adding a headset.
  • Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises
  • Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you
  • Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to make a voice call.
  • Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support
  • Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features.

Horizon Call Centre is a cloud-based service with an extensive range of inbound call centre capabilities that can be configured and managed via an easy-to-use web portal.

An extension to our Horizon hosted telephony platform, this add-on service enables businesses to easily manage their call centre environments, boost the productivity of call centre agents and the overall efficiency of their call centre and help them deliver a first-rate service to their customers.

Horizon Call Centre is ideal for any business that receives inbound calls, for example, those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to more formal inbound call centre environments.

Call Centre benefits:

  • Intelligent call distribution – ensures calls are answered efficiently and get through to the right people
  • Quality caller experience – easily monitor inbound call activity, with barge in and emergency escalation when needed
  • Enables flexible working – as Horizon is a cloud-based VOIP system, agents can be based anywhere. Users can also easily take calls for multiple departments from one device.
  • Quickly escalate difficult customer queries – for those times when agents need support from more senior members of staff
  • Gain valuable insight – access to historical and real-time data to help address training needs and identify potential gaps in resource during peak times
  • On-demand, scalable service – customers only pay for what they need and can simply scale up or down when needed

Save hosted telephony calls today.


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