Voice Over IP Cardiff | Business VoIP Services | Fidelity Group UK

Unleash the Potential of Cloud Telephony: Discover the Infinite Possibilities of VoIP Innovation

Revolutionize Communication for Modern Enterprises with Cloud Telephony in Cardiff

Say hello to state-of-the-art, more reliable hosted telephony solutions in the Cardiff-area.

A seamless solution to unleash the power of cloud business communications.

VoIP technology converts your voice into a digital signal.

Work securely, productively, and efficiently from anywhere while building stronger customer relationships.

In today’s fast-paced business landscape, effective communication is the key to success for modern enterprises. Cloud Telephony, a revolutionary advancement in Voice over Internet Protocol (VoIP), has completely transformed the way organizations connect and collaborate.

Elevating Business Landscape with Hosted VoIP Solutions in Cardiff

Say goodbye to costly communication systems. At Fidelity Group, we offer tailored Hosted VoIP solutions that precisely cater to the diverse needs of contemporary Cardiff businesses, regardless of their size.

Seamless Connectivity through VoIP Mobile in Cardiff

For enterprises that require constant team connectivity, our customized Mobile VoIP solution is the perfect choice. With our intuitive mobile application, team members can easily make and receive calls using their designated business number. Additionally, they can access voicemail and enjoy convenient features like call recording and routing.

Customized VoIP Solutions for Cardiff Businesses

Our Managed VoIP systems provide flexible hosted telephone solutions that are perfectly tailored to meet the unique demands of larger enterprises in Cardiff. Our team of experts works closely with you to develop and implement a communication strategy that seamlessly aligns with your needs. We oversee the installation process and ensure consistent maintenance.

Innovative Features Enhancing Communication

Fidelity Group’s VoIP services offer an extensive range of features designed to enhance communication and collaboration within your organization. In addition to basic call management functionalities such as forwarding, recording, and routing, our systems go above and beyond by providing advanced features like video conferencing, instant messaging, and presence indicators.

Efficient Communication Management via User-Friendly Web Portal

Take full control of your telephony services through our user-friendly web portal, which centralizes all communication protocols. Easily manage call settings, review call logs, access voicemail, and more, all within a single, accessible interface. The portal simplifies tasks such as adding or removing users, establishing call groups, and making configuration adjustments, ensuring that your telephone system perfectly aligns with your specific requirements.

Fidelity Group: Crafting Tailored Telecommunications Solutions in Cardiff

At Fidelity Group, we understand the unique needs of our discerning clientele, and we offer meticulously tailored telecommunications solutions in Cardiff. Our team of experts collaborates closely with you to identify the optimal VoIP solution at a competitive value, ensuring that your communication needs are met seamlessly.

Enhance your business communication experience and enjoy crystal-clear VoIP calls by partnering with a reliable VoIP service provider. Embark on a communication revolution and unlock the true potential of cloud telephony for your Cardiff-based enterprise. Embrace the future of communication with Fidelity Group’s innovative VoIP solutions.

Hosted telephony supplier logo_Fidelity Group

Our team is waiting for your call to help your organisation to communicate better.

Frequently Asked Questions (FAQ)

What is the difference between Hosted VoIP and traditional phone systems?
Hosted VoIP uses the internet to transmit voice calls, while traditional phone systems rely on dedicated phone lines. Hosted VoIP offers cost savings, scalability, and advanced features that traditional systems may lack.
Can I keep my existing phone numbers when switching to Hosted VoIP?
In most cases, yes. Hosted VoIP providers offer number porting services, allowing you to transfer your existing phone numbers to the new system. Consult with your provider to understand the porting process.
Is Hosted VoIP reliable?
Yes, Hosted VoIP can be highly reliable. Reputable providers ensure high uptime and redundancy through their network infrastructure and data centers. However, it's important to choose a reliable provider and have a stable internet connection for optimal performance.
Can I use Hosted VoIP for international calls?
Yes, Hosted VoIP allows for international calling. Depending on your provider, international calling rates may vary. It's advisable to check with your provider for specific details and rates.
Can I use Hosted VoIP with my mobile devices?
Absolutely! Hosted VoIP offers flexibility and mobility, allowing you to make and receive calls using IP phones, softphones (software-based phone applications), or even mobile devices. This enables you to stay connected wherever you have an internet connection.
What happens if my internet connection goes down?
In the event of an internet outage, your Hosted VoIP service may be affected. However, many providers offer call forwarding options to redirect calls to alternative numbers, such as mobile phones or backup lines, ensuring uninterrupted communication.
Can Hosted VoIP integrate with other business applications?
Yes, Hosted VoIP can integrate with various business applications, such as customer relationship management (CRM) systems, email clients, and collaboration tools. This integration enhances productivity and streamlines communication within your organization.
Is Hosted VoIP suitable for businesses of all sizes?
Yes, Hosted VoIP is suitable for businesses of all sizes, from small startups to large enterprises. It offers scalability, cost savings, and advanced features that can benefit businesses regardless of their size.

If you have any other questions or need further clarification, feel free to reach out to Fidelity Group for more information.

available with a comprehensive range of features.

Bringing voice to Microsoft Teams with one simple application.

Horizon for Microsoft Teams enables your business to use Microsoft’s Teams application as a Horizon endpoint to make and receive telephone calls using our Direct Routing capability.

This allows you to use your existing Microsoft infrastructure with Horizon to support complex business voice requirements, all provisioned within a simple application.

What do I need?
For an organisation to enable Horizon for Microsoft Teams, the following components are required:

  • Office 365 Enterprise subscription (E1, E3 or E5)
  • Microsoft Phone System add-on (with E1, E3)
  • A Horizon subscription with the Horizon for Microsoft Teams bolt-on
  • An internet connection
Microsoft Teams VoIP solution_Fidelity Group

Bring the power of Horizon to your Windows desktop, laptop, Android or iOS device and access a range of features to ensure your colleagues and customers are always in contact.

The Horizon Desktop Client lets you connect your office phone to your preferred business devices, such as a laptop or PC. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with Horizon and use existing devices; you can reduce the cost of entry to a hosted solution and minimise telephony costs incurred whilst on the move or in different locations.

New features such as Presence and Instant Messaging add to the core Horizon services, provide an informed way of communicating with your colleagues, and give you a new route to gain immediate responses when it might not be convenient to speak on the telephone.

  • Make an IP-hosted PBX service more cost-effective by using the desktop client as a softphone and adding a headset.
  • Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises
  • Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you
  • Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to make a voice call.
  • Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support
  • Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features.

Horizon Call Centre is a cloud-based service with an extensive range of inbound call centre capabilities that can be configured and managed via an easy-to-use web portal.

An extension to our Horizon hosted telephony platform, this add-on service enables businesses to easily manage their call centre environments, boost the productivity of call centre agents and the overall efficiency of their call centre and help them deliver a first-rate service to their customers.

Horizon Call Centre is ideal for any business that receives inbound calls, for example, those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to more formal inbound call centre environments.

Call Centre benefits:

  • Intelligent call distribution – ensures calls are answered efficiently and get through to the right people
  • Quality caller experience – easily monitor inbound call activity, with barge in and emergency escalation when needed
  • Enables flexible working – as Horizon is a cloud-based VOIP system, agents can be based anywhere. Users can also easily take calls for multiple departments from one device.
  • Quickly escalate difficult customer queries – for those times when agents need support from more senior members of staff
  • Gain valuable insight – access to historical and real-time data to help address training needs and identify potential gaps in resource during peak times
  • On-demand, scalable service – customers only pay for what they need and can simply scale up or down when needed

Save hosted telephony calls today.


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