Stay Cyber Secure with Fidelity
Jul 22

Stay Cyber Secure with Fidelity

Today the telecoms industry provides a wide variety of services to help people communicate and stay connected. However, as the industry has grown, so has the risk associated with it. So how secure is your data? Last year 74% of small and medium businesses suffered from a cyber security breach.

The most likely cyber risk your business could face is a compromised phone system. This can lead to fraudulent calls being placed on your line and can leave you with a hefty bill at the end of the month! The cause of this happening is often an unmaintained phone line, and while we will always encourage you to have your hardware regularly maintained; often this does not happen. As the user, it becomes your responsibility to ensure your systems are secure and maintained regularly.

Other types of attacks range from an internal security breach to the more common remote hacks.

You need not worry – we have solutions to suit your needs!

Here are some easy tips to make your systems are as secure as possible:

 If you are using SIP trunks, ask your provider to ensure there are daily and weekly spend caps

 Make sure your server room is secure and you are able to lock it

 Keep all hardware located in a secure area

 Make sure all default passwords are changed to a secure number straight away

  Use a password generator to create random passwords for your devices

  Ask your provider to restrict your PBX services out of office hours

  Make sure your phone lines are regularly maintained by an engineer; and

 Ensure you check your security protocols regularly.

Along with the above tips, our easiest solution is to offer businesses is the opportunity to upgrade to a hosted solution. A hosted solution provides you with the ability to track and bar unauthorised calls, limiting the risk of having fraudulent calls placed on your lines. Through our platform, you are able to monitor inbound and outbound call activity, giving you an effective way of keeping track of your usage!

Cyber thieves will continue to evolve – but we will evolve too; so we can help you stay ahead of the game.

If you are at all concerned about the security of your systems, or would like further information on our hosted systems, please call us on 0800 840 6800 or 0333 323 0404 or email us at

 Read more about our Hosted Telephony solution here