• anvil login

Notice Board: Price Notifications

Customer Notice


As widely documented in the media, the cost of delivering products and services is rising at an unprecedented rate. Rising supplier costs and economy wide inflationary pressure, now mean that we have no choice but to reflect these increases in our onward pricing. We are writing to notify you of these price variations which will come into effect from 01/04/2023.

Rental charges including bolt-ons, will be increased by 13.4%.

Rental charges including bolt-ons, will be increased by 14.4%.

Microsoft Office
All Microsoft Cloud services will be increased by 9%. This will apply to both new subscriptions and existing subscription renewals.

Other services
We have limited the increases from other network service suppliers to 10.1% (linked to the January 2023 CPI rate of inflation). These increases will be applied to all other services such as Horizon, IoT, connectivity etc, but excluding those services increased in January 2023.

Standard rates
Our standard rates have been amended to take into account of these increases. These rates are available upon request.

Customer Notice


Due to multiple increases received from Gamma Telecom Plc, we have no option but to pass through some increases to our customers from 01/01/2023, as follows:

Directory Entry Charges
Increase on all new and existing Bold Entries to £612.20 and Ordinary Charges to £306.13.

Data Circuits (Ethernet)
Increase of 2.5% to the monthly rental charges on all new and existing.

Call Charges
An increase of 20% to all the call charges.

International Inbound
Increase of 10% to the monthly charges.

International SIP
Increase of 10% to the monthly charges.

Legacy Broadband
Increase of 15% to all ADSL, FTTC and IPStream circuits.

SIP Channel Rentals – IPDC and STCM
Increase of 10% to all monthly recurring charges.

Customer Notice


Further to our communication dated 01/03/2022 and in response to further price increases, please see below details of O2 price adjustments, which will apply from 1st July 2022. A fixed uplift of 7.5% will be implemented on all monthly rental charges across all connections on O2. This will include Line Rentals, Bolt-ons and Shared Data Bundles. Please note, that out-of-bundle call charges and daily service fees are excluded from this adjustment.

Customer Notice


In response to supplier cost increases across all data connectivity products and services, we are increasing the cost of all fixed data connectivity including all broadband and fibre services by 7.8% to take effect from the 1st of May 2022.

Customer Notice


Openreach has announced that pricing for Analogue/ISDN lines will increase from 1st April 2022. The increase has been driven by Openreach’s continued roll-out of their full-fibre network, which will result in the full closure of their copper-based PSTN services like Analogue/ISDN from 31st December 2025. Due to this pricing change, we now have no option but to pass through the increase of £0.96 per line per month from the 1st April 2022. For customers still using legacy Analogue/ISDN services, don’t hesitate to contact your account manager to discuss alternative fibre and cloud-based services on 0800 840 6800 and sales@fidelity-group.co.uk. Vodafone has also announced its annual RPI increase to take effect from 1st April 2022. Therefore we will be applying a fixed 7.5% increase across all monthly rental fees (except unlimited tariffs). This will include both line rentals and bolt-ons (except International Caller bolt-on), and we will apply to existing connections and future additional connections and tariff changes without exception. All unlimited tariffs will have an RPI increase of 9.3%. Again this will include both line rentals and bolt-ons (except International Caller bolt-on). Microsoft 365 For the first time in over 10yrs, Microsoft has announced that they are increasing the cost of their O365 packages by between 10%-20%*. According to Microsoft, this change reflects the extensive development that has occurred on the O365 offering over the past decade and this price increase comes alongside further enhancements to their product portfolio.