Customer Notice

01/03/2024

As a result of ongoing inflationary issues affecting the economy and the telecoms industry, our suppliers have levied price increases which we are regretfully passing on. A price increase of 7.9% will be applied to all services (including hosted rentals, mobile rentals, and connectivity charges) effective from 01/04/2024. Any services that were increased in January of this year will not receive a further increase. The following legacy services have been levied by the increases set out below:

+8.9% on mobile services on EE network (mobiles)
+10% for data services and standard SIP trunks with Voiceflex (SIP)
+15% on legacy broadband services on BT Wholesale network (Broadband)

Customer Notice

01/12/2023

Due to multiple increases received from Gamma Telecom Plc, we have no option but to pass through some increases to our customers from 01/12/2023, as follows:

Business and Compliant Call Recording: 10% increase on all recurring charges.

Directory Entry Listings: 10% increase on all charges, with the increase being effective from the next annual renewal of each entry.

Ethernet Services: 10% increase on all monthly rental fees.

Horizon: £0.50 increase for Call Centre and Call Agent bolt-ons per month, while Horizon Contact subscriptions remain unchanged.

International Inbound and International SIP: 10% increase on all recurring and one-off events.

IPDC and STCM Add-ons and Connection Fees: 10% increase on all add-ons and connection fees for IPDC and STCM SIP trunking variants.

IPDC and STCM Channel Rentals: CPI Increase of 6.7% on monthly channel rental fees for existing IPDC and STCM SIP trunking variants.

Legacy Broadband Services: 15% increase on all monthly rental fees for mainline broadband services (excluding SoGEA and FTTP circuits).

Legacy Call Recording: 20% increase on all recurring charges.

Mobile Services: 10.6% increase on all recurring and one-off events.

Customer Notice

01/03/2023

As widely documented in the media, the cost of delivering products and services is rising at an unprecedented rate. Rising supplier costs and economy wide inflationary pressure, now mean that we have no choice but to reflect these increases in our onward pricing. We are writing to notify you of these price variations which will come into effect from 01/04/2023.

O2
Rental charges including bolt-ons, will be increased by 13.4%.

Vodafone
Rental charges including bolt-ons, will be increased by 14.4%.

Microsoft Office
All Microsoft Cloud services will be increased by 9%. This will apply to both new subscriptions and existing subscription renewals.

Other services
We have limited the increases from other network service suppliers to 10.1% (linked to the January 2023 CPI rate of inflation). These increases will be applied to all other services such as Horizon, IoT, connectivity etc, but excluding those services increased in January 2023.

Standard rates
Our standard rates have been amended to take into account of these increases. These rates are available upon request.

Customer Notice

01/12/2022

Due to multiple increases received from Gamma Telecom Plc, we have no option but to pass through some increases to our customers from 01/01/2023, as follows:

Directory Entry Charges
Increase on all new and existing Bold Entries to £612.20 and Ordinary Charges to £306.13.

Data Circuits (Ethernet)
Increase of 2.5% to the monthly rental charges on all new and existing.

Call Charges
An increase of 20% to all the call charges.

International Inbound
Increase of 10% to the monthly charges.

International SIP
Increase of 10% to the monthly charges.

Legacy Broadband
Increase of 15% to all ADSL, FTTC and IPStream circuits.

SIP Channel Rentals – IPDC and STCM
Increase of 10% to all monthly recurring charges.

Customer Notice

01/06/2022

Further to our communication dated 01/03/2022 and in response to further price increases, please see below details of O2 price adjustments, which will apply from 1st July 2022. A fixed uplift of 7.5% will be implemented on all monthly rental charges across all connections on O2. This will include Line Rentals, Bolt-ons and Shared Data Bundles. Please note, that out-of-bundle call charges and daily service fees are excluded from this adjustment.

Customer Notice

01/04/2022

In response to supplier cost increases across all data connectivity products and services, we are increasing the cost of all fixed data connectivity including all broadband and fibre services by 7.8% to take effect from the 1st of May 2022.

Customer Notice

01/03/2022

Openreach has announced that pricing for Analogue/ISDN lines will increase from 1st April 2022. The increase has been driven by Openreach’s continued roll-out of their full-fibre network, which will result in the full closure of their copper-based PSTN services like Analogue/ISDN from 31st December 2025. Due to this pricing change, we now have no option but to pass through the increase of £0.96 per line per month from the 1st April 2022. For customers still using legacy Analogue/ISDN services, don’t hesitate to contact your account manager to discuss alternative fibre and cloud-based services on 0800 840 6800 and sales@fidelity-group.co.uk. Vodafone has also announced its annual RPI increase to take effect from 1st April 2022. Therefore we will be applying a fixed 7.5% increase across all monthly rental fees (except unlimited tariffs). This will include both line rentals and bolt-ons (except International Caller bolt-on), and we will apply to existing connections and future additional connections and tariff changes without exception. All unlimited tariffs will have an RPI increase of 9.3%. Again this will include both line rentals and bolt-ons (except International Caller bolt-on). Microsoft 365 For the first time in over 10yrs, Microsoft has announced that they are increasing the cost of their O365 packages by between 10%-20%*. According to Microsoft, this change reflects the extensive development that has occurred on the O365 offering over the past decade and this price increase comes alongside further enhancements to their product portfolio.