Wales | Hosted Telephony | Cloud Phone Systems

Hosted Telephony Systems For Business in Wales

Maximise customer satisfaction with VoIP solutions
customised for your business.

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Fidelity Group offers an extensive range of hosted telephony solutions in Wales that deliver scalability and exceptional functionality to meet the critical voice service needs of our customers.

Enjoy effortless communication with clients, suppliers, and your internal team, all without the hassle and expense of setting up and maintaining a traditional phone system on your business premises.

We support Welsh communities

Based in Cardiff for over 15 years and providing the very best phone systems, broadband, mobile and energy products we have a unique appreciation of the communities we serve.

This is why, we have committed a percentage of our profits to local Welsh charities, reinforcing our mantra of ‘Buy local. Support Local’.

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Business Voice Features

24/7/365 inclusive support
Fraud protection
Lifetime warranty available
Integration with over 200 CRM's

Testimonials

What our customers have to say

Discover Fidelity Group

Leading local businesses supported by us in Wales​

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Frequently Asked Questions (FAQ)

What is required to enable the integration of Microsoft Teams with Horizon?
1. Office 365 Enterprise subscription: You need an Office 365 Enterprise subscription, specifically E1, E3, or E5. 2. Microsoft Phone system add-on: With E1 or E3 subscriptions, you need to have the Microsoft Phone system add-on. 3. Horizon subscription with Horizon for Microsoft Teams bolt-on: A Horizon subscription is required, along with the Horizon for Microsoft Teams bolt-on. 4. The Gamma Voice app: You need to have the Gamma Voice app installed.
Is a Horizon subscription necessary?
Yes, a Horizon subscription is a prerequisite for Horizon for Microsoft Teams.
What minutes bundle is available with Horizon for Microsoft Teams?
Horizon for Microsoft Teams offers a minutes bundle that includes 2000 minutes to UK geographic numbers per user, per month on a 30-day rolling term. Additionally, there are 2000 minutes to UK mobile numbers per user, per month on a 3 or 5-year term.
If I add the Horizon for Microsoft Teams bolt-on to an existing Horizon subscription, will it initiate a new contract?
No, adding the Horizon for Microsoft Teams bolt-on to an existing Horizon subscription will not initiate a new contract. This service is considered a bolt-on and will not impact your existing Horizon contract.
Can Horizon for Microsoft Teams be deployed internationally?
While the primary focus of Horizon for Microsoft Teams is UK-based businesses, it is possible to deploy it internationally with some important considerations. Calls between MS Teams users who are part of the same MS tenant will be on-net calls and free of charge. Calls from MS Teams users based outside of the UK to UK geographic or mobile numbers will use the available minutes bundles where applicable. Calls from MS Teams users based outside the UK calling local numbers in their respective countries will be charged as international calls.
How can phone access be retained in an emergency?
SIP trunking can be deployed to handle emergencies such as office closures due to flooding or other unforeseen circumstances. SIP trunking is disaster recovery/business continuity-ready, allowing you to quickly and easily reroute calls to an alternative location, ensuring you never miss a call.
What if there is an office relocation?
Hosted telephony offers several financial benefits, including: 1. No upfront spend on hardware or software: There is no need to invest in hardware or software upfront. 2. No costly PBX maintenance or upgrades: As the provider, Gamma is responsible for the hardware and software, including system upgrades. 3. Access to low-cost and free IP calling: Hosted telephony allows you to make low-cost or even free IP calls.
Does the quality suffer compared to fixed telephony?
By starting with a proper business network, implementing quality of service (QoS), and utilizing service level agreements (SLAs), the use of a cloud-based phone system like hosted telephony will not result in any noticeable difference in quality for your staff and customers compared to traditional fixed telephony.
What is hosted telephony?
Hosted telephony is a telephone system that resides in the cloud instead of being physically located in your office. Users can access the system through a standard IP handset or a softphone, which is a screen-based virtual phone with a headset. Calls are made and received over a broadband connection and are then routed to PSTN fixed and mobile devices.

If you have any other questions or need further clarification, feel free to reach out to Fidelity Group for more information.

Connect with me

To find out more about our voice solutions, call me today on 02920 027395 or fill in the form below, and I will contact you.

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