Home wiring and broadband set-up - a checklist - Fidelity Group Ltd

Home wiring and broadband set-up – a checklist

If you’re having trouble with your broadband, a few simple checks can get you up and running again. First, you’ll need to check your type of master socket. This is the main telephone socket where the phone line enters your home (usually found in the hallway near the front door).

Step 1: Check your phone line is working properly

Problems with your phone line can affect your broadband, so start by checking it’s working properly. Plug a phone straight into your master socket and listen for a dial tone. If there’s no dial tone or the line is noisy then get in contact with us.

Step 2: Hub check

Check all cables are firmly plugged in. The broadband cable (grey ends) must be plugged into your Hub and the other end into the microfilter socket (usually marked “DSL” or “ADSL”). Make sure the power cable is connected to your Hub and the power socket.

Step 3: Master socket and microfilters check

It’s always best to connect your BT Hub to the master socket if you can. This is where the broadband signal is strongest before it goes through any other home wiring which could cause interference.

You must use a microfilter for every phone socket in your home with any phone or broadband equipment plugged in (including your Hub, phones, answering machines, digital TV boxes, and alarm systems).

Step 4: Set up rules and scenarios

  • The microfilter must be the first thing connected to the master socket, followed by any other equipment
  • Avoid using extension cables for your Hub as they may cause problems with your connection. If you must use one, then use a new, high-quality broadband ADSL extension cable
  • To connect more than one device to your phone line, you’ll need a splitter. The splitter must connect to the phone part of the microfilter

Step 1: Check your phone line is working properly

Problems with your phone line can affect your broadband, so start by checking it’s working properly. Plug a phone straight into your master socket and listen for a dial tone. If there’s no dial tone or the line is noisy then get in contact with us.

Step 2: Hub check

Check all cables are firmly plugged in. The broadband cable (grey ends) must be plugged into your Hub and the other end into the master socket. Make sure the power cable is connected to your Hub and the power socket.

Step 3: Master socket check

You must always plug your Hub into the broadband connection on your master socket. If you plug it into a phone socket or extension, it just won’t work.

You don’t need microfilters – not for your Hub or any other devices connected to phone sockets or extensions.

Step 4: Set up rules and scenarios

  • Avoid using extension cables for your Hub as they may cause problems with your connection. If you must use one, then use a new, high-quality broadband ADSL extension cable
  • To connect more than one device to your phone line, you’ll need a splitter. The splitter must connect to the phone part of the master socket