4 contact centre features to cut down your lost calls
Missing customer calls is never a good thing. It means losing business opportunities, losing customer loyalty, and losing out on valuable interactions with your customers. Lost calls are serious business. …
How your phone system can help you meet your customer experience objectives
Fidelity Studio’s professional prompt recordings create truly useful IVR menus that help callers quickly reach the right person to resolve their query. …
Businesses are NOT Protected by Energy Price Caps
Wholesale gas has peaked at over six-times the pre-2021 record and market analysts say there is no sign of downward pressure on prices for the next few years. Energy markets are also heavily dependent on how the conflict between Ukraine and Russia develops further. …
5 Energy ‘Need to Knows’ in the UK
The Ofgem price cap only applies for domestic rates, so businesses approaching the end of their tariff or who are out of contract will be paying significantly more for their energy than they were previously. …
Top tips for improving cx with live chat
What is xaas? Anything/ everything as a service” (XaaS) describes a general category of services related to cloud computing and remote access. …
