Everything as a Service | The rise of XaaS | Fidelity Group UK
Everything as a service (also known as “anything as a service”) is a general category of cloud-based solutions that are deployed remotely and can be accessed on demand. …
What is EPOS? | Electronic Point of Sale | Fidelity Group UK
An Epos system is made up of two main elements – hardware and software. Many different components can be combined into a system, most solutions consist of different components. …
USB Type-C will become the common charging port for all mobile phones, tablets and cameras in the EU
From mobile phones to digital cameras, consumers will soon be able to use a single charger for all their portable electronics devices. …
The benefits of a toll free number | Fidelity Group UK
Switching from a traditional number to a toll-free number can help a company reach out to larger audiences and get more potential customers. …
What is VoWi-Fi and how can it help your business?
What exactly is VoWi-Fi? How does it work? How can it help businesses? This article will answer all these and more. …
What are continuous payment authorities (CPAS)
A CPA, or Continuous Payment Authorities, is a recurring payment that is organised by the merchant for a customer, utilising the information on their debit or credit card. …
Using EPOS to improve customer retention
It’s more cost-effective to have repeat customers than getting new ones so improve your customer retention and treat your customers with the help from your trusty EPOS system. …
BREAKING NEWS: Energy bills capped to protect from soaring prices
Energy bills capped to protect from soaring prices. There is currently no cap on energy costs for businesses and a specific figure on support has not been given due to differences in how the wholesale energy market operates compared to the retail market. …
How to prevent chargeback fraud
It’s hard enough running a small-medium business before you even begin to contemplate credit card fraud and illegitimate refunds. Sadly, chargeback fraud is not just prevalent nowadays, but it is also increasingly common, therefore we wanted to dive into the subject and share some advice …
20 Tips on how to improve cash flow
Managing cashflow as a small business is critical to staying alive, especially if you’re in the first two years of running, where money can be tight, so it is critical you handle cashflow sufficiently. …
4 Contact centre features to cut down your lost calls
Missing customer calls is never a good thing. It means losing business opportunities, losing customer loyalty, and losing out on valuable interactions with your customers. Lost calls are serious business. …
How your phone system can help you meet your customer experience objectives
Fidelity Studio’s professional prompt recordings create truly useful IVR menus that help callers quickly reach the right person to resolve their query. …
Businesses are NOT Protected by Energy Price Caps
Wholesale gas has peaked at over six-times the pre-2021 record and market analysts say there is no sign of downward pressure on prices for the next few years. Energy markets are also heavily dependent on how the conflict between Ukraine and Russia develops further. …
5 Energy ‘Need to Knows’ in the UK
The Ofgem price cap only applies for domestic rates, so businesses approaching the end of their tariff or who are out of contract will be paying significantly more for their energy than they were previously. …
Top tips for improving cx with live chat
What is xaas? Anything/ everything as a service” (XaaS) describes a general category of services related to cloud computing and remote access. …
