Mission Express


Achieving telecoms savings.
A Mission Express case study.


Mission Express required improvements to their telecoms set-up with a primary aim to reduce costs to their monthly line rental and call charges.

Mission Express is a worldwide document and parcel express courier based at London’s Heathrow Airport. British-owned, with over 18 years’ experience, they provide flexible, cost effective and reliable delivery solutions across the UK and internationally. Mission Express work in partnership with their customers to provide the best service for each consignment, giving equal regard to both urgency and budget.

The problem

Our solution

Costs were escalating and business efficiencies were lacking.
We created a solution for them that brought their mobile estate under a ‘one bill’ solution, with a single point of contact for all their telephony requirements and an additional high level of UK-based support.
After-sales support and IT was lacking.
We added cloud hosting services and complete IT support, including a strategic review of their operational IT requirements along with software recommendations to improve efficiency.
Limited digitisation and electronic storage capabilities were non-existant.
We digitalised contracts, improved electronic storage capabilities and reduced the reliance on paper. We called in a specialist organisation from our network of trusted suppliers to implement contract scanning software into a SharePoint platform solution.
Energy costs were rising and had no individual managing contracts.
We reviewed their energy supply of energy and made recommendations for efficiency and cost savings. We achieved a 20% saving per year overall on energy supply over a five-year period – fixing the costs and securing financial stability for Mission Express.