Our work with Mission Express is a true example of an effective long term working relationship with Fidelity. Initially we were approached to identify telecoms cost savings – a core capability of ours. After achieving a 20% saving almost immediately, we were then asked to look across the whole business for further improvements and efficiencies. We’ve worked together since 2010 in a business relationship that’s built on trust and credibility.

About Mission Express

  • Mission Express is a worldwide document and parcel express courier based at London’s Heathrow Airport.
  • British-owned, with over 18 years’ experience, they provide flexible, cost effective and reliable delivery solutions across the UK and internationally.
  • Mission Express work in partnership with their customers to provide the best service for each consignment, giving equal regard to both urgency and budget.

Challenge

Initially Mission Express asked us to help them identify improvements to their telecoms set-up with a primary aim to reduce costs to their monthly line rental and call charges. As a delivery service provider, they are heavily reliant on being contactable at all times and this was leading to high telecoms bills for the business. They also wanted to see improvements in service efficiency, reliability and customer service from their provider.

Solution

Achieving telecoms savings is one of our key strengths. By initially updating their legacy telecoms system and replacing it with a new four-line Avaya phone system, we were able to demonstrate cost savings of 20% almost immediately for Mission Express.

Mission Express then looked to us for further ways to reduce costs and improve business efficiencies. This was the start of a long-term relationship based on trust and credibility between our two businesses.

We identified that mobile support was critical for Mission Express. We created a solution for them that brought their mobile estate under a ‘one bill’ solution, with a single point of contact for all their telephony requirements and an additional high level of UK-based support.

Following this we added cloud hosting services and complete IT support, including a strategic review of their operational IT requirements along with software recommendations to improve efficiency.

Next, we were asked for help to digitalise contracts, improve electronic storage capabilities and reduce the reliance on paper. We called in a specialist organisation from our network of trusted suppliers to implement contract scanning software into a SharePoint platform solution.

When Mission Express moved to their new Heathrow premises in 2015 they turned to us to conduct a full review of their energy supply and make recommendations for efficiency and cost savings. We achieved a 20% saving per year overall on energy supply over a five-year period – fixing the costs and securing financial stability for Mission Express.

Powered by Fidelity, Mission Express now have…

  • the reassurance knowing that their business has been looked at holistically to achieve and maximise efficiencies, capabilities and cost savings across IT, telephony and energy.
  • simplified billing and proactive account management. They now have just one bill and one point of contact, and we do the rest.
  • access to 24/7/365 support. To ensure they can maintain contact with their drivers across the world at all times.
  • a true business partner in Fidelity. We’re committed to helping Mission Express succeed and grow and only look to create unique solutions for them that meet this need.