Customer inspired software, telecoms and energy procurement solutions in Stoke-on-Trent.

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

Great company, helpful and always available when required.

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.