Channel Champions 2024
Fidelity Group scoop 4 major awards at Channel Champions 2024 …
IoT Talks 2023
IoT Talks 2023: Tele2's flagship Internet of Things event. Fidelity Group is taking part in the work looking at the IoT technology landscape. …
A Comprehensive Guide to the Pros & Cons of VoIP
VOIP phones are the future of phone connectivity but, as with any new technology there are pros and cons to its application... …
Ofcom UK gives the kiss of death to FAX
The UK communications regulator, Ofcom, has officially proposed to remove the requirement for telecom operators to provide FAX (facsimile) services under their legally-binding Universal Service Obligation (USO), which only applies to BT and KCOM. …
Everything as a Service | The rise of XaaS | Fidelity Group UK
Everything as a service (also known as “anything as a service”) is a general category of cloud-based solutions that are deployed remotely and can be accessed on demand. …
What is EPOS? | Electronic Point of Sale | Fidelity Group UK
An Epos system is made up of two main elements – hardware and software. Many different components can be combined into a system, most solutions consist of different components. …
USB Type-C will become the common charging port for all mobile phones, tablets and cameras in the EU
From mobile phones to digital cameras, consumers will soon be able to use a single charger for all their portable electronics devices. …
The benefits of a toll free number | Fidelity Group UK
Switching from a traditional number to a toll-free number can help a company reach out to larger audiences and get more potential customers. …
What is VoWi-Fi and how can it help your business?
What exactly is VoWi-Fi? How does it work? How can it help businesses? This article will answer all these and more. …
What are continuous payment authorities (CPAS)
A CPA, or Continuous Payment Authorities, is a recurring payment that is organised by the merchant for a customer, utilising the information on their debit or credit card. …
Energy Bill Relief Scheme for Business Customers
The Energy Bill Relief Scheme will cap the wholesale costs that energy suppliers can incorporate into business rates. …
Using EPOS to improve customer retention
It’s more cost-effective to have repeat customers than getting new ones so improve your customer retention and treat your customers with the help from your trusty EPOS system. …
BREAKING NEWS: Energy bills capped to protect from soaring prices
Energy bills capped to protect from soaring prices. There is currently no cap on energy costs for businesses and a specific figure on support has not been given due to differences in how the wholesale energy market operates compared to the retail market. …
Modern World Solutions strategically partners with The Fidelity Group
Modern World Solutions, a leading UK merchant service specialist has announced its partnership with The Fidelity Group. …
How to prevent chargeback fraud
It’s hard enough running a small-medium business before you even begin to contemplate credit card fraud and illegitimate refunds. Sadly, chargeback fraud is not just prevalent nowadays, but it is also increasingly common, therefore we wanted to dive into the subject and share some advice …
20 Tips on how to improve cash flow
Managing cashflow as a small business is critical to staying alive, especially if you’re in the first two years of running, where money can be tight, so it is critical you handle cashflow sufficiently. …
Fidelity Group Launches Payments-as-a-Service
Fidelity Group Launches Payments-as-a-Service. Experts in saving retail businesses money by providing state-of-the-art payment software solutions and technology. …
The Future Of Cloud Services: Everything as a Service (XaaS)
What is xaas? Anything/ everything as a service” (XaaS) describes a general category of services related to cloud computing and remote access. …
4 Contact centre features to cut down your lost calls
Missing customer calls is never a good thing. It means losing business opportunities, losing customer loyalty, and losing out on valuable interactions with your customers. Lost calls are serious business. …
How your phone system can help you meet your customer experience objectives
Fidelity Studio’s professional prompt recordings create truly useful IVR menus that help callers quickly reach the right person to resolve their query. …
Businesses are NOT Protected by Energy Price Caps
Wholesale gas has peaked at over six-times the pre-2021 record and market analysts say there is no sign of downward pressure on prices for the next few years. Energy markets are also heavily dependent on how the conflict between Ukraine and Russia develops further. …
5 Energy ‘Need to Knows’ in the UK
The Ofgem price cap only applies for domestic rates, so businesses approaching the end of their tariff or who are out of contract will be paying significantly more for their energy than they were previously. …
EV Charge Points | Workplace Charging Scheme
The Workplace Charging Scheme (WCS) is a voucher-based scheme that provides eligible applicants with support towards the upfront costs of the purchase and installation of electric vehicle (EV) chargepoints. …
PSTN and ISDN 2025 Switch Off
In 2025, the Public Switched Telephone Network (PSTN) is being switched off by BT Openreach, which means everyone, including businesses, currently using PSTN-based services will need to move to another service before then. …
Top tips for improving cx with live chat
What is xaas? Anything/ everything as a service” (XaaS) describes a general category of services related to cloud computing and remote access. …
Fidelity Group Reveals New Brand Identity – Empowering everything as a service (Xaas)
Fidelity Group, a leader in creating customer inspired technology and communication services since 2008, announced the launch of its new corporate brand identity. …
What Is XaaS? Everything (Anything) as a service.
What is xaas? Anything/ everything as a service” (XaaS) describes a general category of services related to cloud computing and remote access. …
Top 3 reasons why we suggest you have a look at your business internet post lockdown
Businesses nationwide will need to ensure they have the infrastructure to handle the sudden spike in activity from both customers and staff. …
Broadband, Fibre, Leased lines — What terminology should you be using?
Ever since the days of dial-up internet ended, it’s fair to say that ‘broadband’ has become the preferred terminology whenever we talk about high-speed internet connectivity. …
A comparison of hosted telephone systems: Horizon and Teams
Hosted telephone systems are great for businesses and organisations with the infrastructure to support them. …
How unified communications can benefit SMEs
Unified communications — it’s a term thrown around a lot nowadays. …
Why telecommunications will determine start-up success in 2021
Starting a new enterprise is difficult at the best of times. …
Should COVID change the way businesses think about energy?
Business energy usage has changed. …
What is the best telephony system for remote working?
Whenever we think about remote working, it’s common to think only about using VoIP (Voice-over-Internet Protocol) via a hosted telephony system. …
Seven benefits of Microsoft Office
Microsoft Office has become a leading platform to drive productivity at home and in the workplace. …
The fast-growing electric vehicles sector leads to a spike in demand for experts.
OFGEM figures have stated that demand for electric cars is set to rise by 24% within the next five years. …
Five things you need to know about businesses Energy in the UK
It is not just gas... 40% of the electricity used in the UK is generated from gas, so the high wholesale gas prices has also impacted the cost of electricity contracts. …
Fidelity Group achieves ISO certification
Fidelity Group are proud to have been awarded ISO 9001:2015 certification, an internationally recognised standard that ensures their products and services meet the needs of customers through an effective quality management system. …
