Privacy Policy

Fidelity Group Limited (we, us, the Company) are committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Fidelity Group Limited registered at 37-41 Bedford Row, London, WC1R 4JH.

This policy (together with our website Terms of Use at www.fidelity-group.co.uk and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting http://www.fidelity-group.co.uk (our Site) you are accepting and consenting to the practices described in this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

1. Information we collect from you

We will collect and process the following data about you:

1.1  Information you give us

This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our Site, subscribe to our service, report an issue with our services (or similar) and also when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

1.2  Information we collect about you

With regard to each of your visits to our Site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information should you supply the same for the purposes of the partner portal, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information specifically about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling clicks and mouse overs, methods used to browse away from the page, download errors and any phone number used to call our customer service number.

 

2. Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy at www.fidelity-group.co.uk.

 

3. Uses made of the information

We may use information held about you in several ways, as described below.

3.1  Information you give to us

We may use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
  • to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this. (If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us to let us know) at info@fidelity-group.co.uk
  • to notify you about changes to our services; and
  • to ensure that content from our Site is presented in the most effective manner for you and for your computer.

3.2  Information we collect about you

We may use this information:

  • to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of our efforts to keep our Site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

3.3  Information we receive from other sources.

We will combine this information with any information you give to us and information we may collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

4. Disclosure of Your Information

4.1  You agree that we have the right to share your personal information with selected third parties including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • analytics and search engine providers that assist us in the improvement and optimisation of our Site.

4.2  We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
  • If the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

5. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). If such a transfer takes place, it will be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your request for services, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

6. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 0800 840 6800 or info@fidelity-group.co.uk.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided changes, for example if you change your email address or name, please let us know the correct details by sending an email to info@fidelity-group.co.uk. You may ask us, or we may ask you to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

 

7. Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

8. Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@fidelity-group.co.uk or by post at Unit 9, The Hub, 14 Station Rd, Henley-on-Thames, RG9 1AY.